FAQs
FAQs
How long will it take for my order to arrive?
Delivery is 1-4 business days excludes Friday which is not a working day and public holidays such as EID and Saudi national day. During public holidays, delivery may take extra time.
Do you accept returns or exchanges ?
Yes we do! You may return most new items within 48 hours of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
What is the Shipping rate?
We're offering standard flat rates of 30 SAR within Saudi Arabia and Free Shipping for orders above 300 SAR
However, kindly note that our shipping rates can change due to special promotions, different shipping options etc.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of the items and shipping options you choose.
What do I do if I received a defective order?
Please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
How do i make changes to an order I’v already placed?
Please contact us with your order number and details about the changes you would like to make.
Once we got your request, we will contact you within 2 business days.
How can I contact you?
We’re happy to answer any of your concerns.
Our opening hours are: Monday - Friday, 9am to 17pm
By phone
+966500166215By Email
Info@pieces-sa.comWhat payment methods do you accept?
PIECES provide the possibility to purchase products and/or services online and to settle the payment online or in-store based on shipping, delivery methods available in Saudi Arabia. Payment transactions including authorizations and settlements will be in Saudi Riyals.
We accept the following modes of payment:
For in-store payment transactions: bank credit cards / Mada cards, debit cards, span or cash. For online payment transactions, customers will receive on order acknowledgment once the payment has been authorized. We cannot accept any liability if payment is refused or declined by the credit card or Mada card supplier for any reason. To check for the suppliers, you can contact your bank to get the information.
We do not store your credit card / Mada card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them.
Are your payment system is secure?
Definitely.
Our website is hosted by Shopify.
Feel protected with every transaction
Shopify’s compliance covers all six PCI standard categories and applies to every store using our platform.
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
If you want to sell online and accept payments from Visa, Mastercard, American Express, or Discover, your software and hosting needs to be PCI-compliant.
We do not store your credit card / Mada card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them.