Shipping

PIECES can ship to nearly any address in the GCC . For your information, there are restrictions on some of the products available. Some of the Piece products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of the items and shipping options you choose.

Returns Policy
You may return most new items within 48 hours of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Delivery Information

Shipment processing dates depend on your order, city and your payment type. Please note Pre Orders are not included within the standard shipping time summary below:

• Delivery is 3-10 working days excludes Friday which is not a working day and public holidays such as Eid and Saudi national day. During public holidays delivery may take extra time.    
• Delivery is estimated delivery and not guaranteed, for the most up to date estimate please see the product page. 
• The product page is updated regularly based on latest information. Delivery is also dependent on customer accepting and arranging delivery with the courier or PIECES delivery team. 
• If customer cannot be contacted the delivery date will be affected and delivery will be delayed without any responsibility to PIECES.